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Windchill Visualization using Creo license?

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Our company has recently implemented Windchill. We have 2 floating licenses for Creo on our server. One of the interns over the summer was responsible for getting everything set up and working properly. One of the tasks he had to do was get the thumbnails to work and be able to view the models that were created in Creo.

 

He thought that it was setup correctly, but now Windchill ties up one of the floating licenses and only 1 user is able to use Creo at a time which is a major issue. From my understanding, the visualization shouldv'e come with it's own license, separate from one of the creo licenses we have. Also, my manager had been receiving job failed messages about every hour for a few weeks now. I may have found what that issue is but I want to put an example message here incase it is related somehow.

 

Here is the messages he has been receiving:

 

Queue Problems


Class:

class javax.management.Notification

Message:

There are 3,780 total queue entries in queue PublisherQueue1

SequenceNumber:

497

Source:

  1. com.ptc:wt.subsystem=Monitors,wt.monitorType=Queues,Name=PublisherQueue1

TimeStamp:

2014-07-18 15:47:31.472 +0000 [1405698451472]

Type:

  1. wt.queue.QueueWatcherMBean.exceededTotalEntriesThreshold

UserData:

3780


JVM Name:

5828@server04

Queue Info:

WaitingReadyEntries

0

ExecutionThreadLoggerName

  1. wt.queue.ProcessingQueue.PublisherQueue1

TotalThreshold

100

MinEntryExecTimeSeconds

  1. 0.016

AveEntryExecTimeSeconds

  1. 0.742

MinMinutesBetweenNotifications

60

TotalEntries

3780

EntryExecutionTimeThresholdSec

900

LoggerLevel

WaitingReadyThreshold

15

TotalExecutionTime

2855188

LoggerName

  1. wt.queue.QueueWatcherImpl.PublisherQueue1

MaxEntryExecTimeSeconds

  1. 194.684

Name

PublisherQueue1

ExecutionThreadLoggerLevel

TotalEntriesExecuted

3846


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