For ease of permissions management I put users in groups.
I then put those groups in roles in libraries.
In a PDMLink 9.1 setup participants workflow task, I could assign a task to any user in the applicable role no matter which group they were in. I can't even see the groups.
In a 10.x setup participants workflow task, I see the groups in each role and users not in a group that have been added to roles but no users if they are in a group.
There is no way to expand the group or any setting that I can find to allow me to select users that are in groups.
Without groups, my permissions management is shot.
This work well in 9.1 but has been completely reworked in 10.
I submitted a case to PTC TS and went round and round, before and after escalating the case, trying to explain the issue and they all acted like they had no idea what I was talking about.
Eventually one of them said that it was probably impossible but he would make sure with R&D.
This functionality is necessary for our processes and just makes sense to have in the application.
I am dumbfounded as to why PTC TS acts like they have not heard of this, why I can't find any information on this, and why no one else seems to be complaining as I am.
I now need to consider third-party solutions but don't really know where to start.
Had anyone else had this issue?
Any solutions or ideas?