Hello Community,
Recently we went through an upgrade from Windchill 10.0 M020 to Windchill 10.2 M020.
Every aspect and function was successfully tested post upgrade with one major failure : The ability to Upload modified 3D models back into Windchill did not work.
With further investigation it was realized that only users with Creo 2.0 M110 and above were affected while all users with Creo 2.0 M070 and below were easily able to perform their CAD modifications, uploads and check-ins. We verified the vault upload functionality worked with documents and uploads of EPMDocuments from the older builds of Creo 2.0.
The error message presented through Event Manager was as follows:
Preferred Content Cache Site:
Which corresponded to the Method Server log error entry:
ERROR [ajp-bio-8010-exec-1] com.ptc.windchill.uwgm.proesrv.request.PrepareEpmForUploadRequestX24 <userID> - PrepareEpmForUploadRequestX24.executeRequest :: Failed to create uploadCacheDescriptor
(wt.fv.master.masterResource/9) wt.fv.FvException:
Preferred Content Cache Site:
We have tried clearing the cache of workspaces, browsers, java, config.pro and modification of the system environment variables for the users effected with no resolution. We opened a ticket with PTC and have been working that the past week with no resolution.
Windchill Setup:
Windows Sever 2008 R2
Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 -64 bit
Windchill 10.2 M020(version.txt attached)
2 Foreground Method servers , 2 background method servers
Creo Setup:
Windows 7 32 and 64-bit
Java 1.7 u 6x or higher
Creo 2.0 Parametric M110 or higher
Has anyone seen this issue before and does anyone have a method to fix or suggestions on what to troubleshoot? Also curious what all is included in the upload Cache Descriptor.
Thank you,
Isaac