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Pro-E Crashing

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I work in the IT department for a Manufacturing company. I have an end user with a new Dell Precision M2800 laptop. According to PTC, this model laptop meets all the requirements for the program to run. Every time the user opens Pro-E, he is able to open up a file to view a 3D part, but it Pro-E crashes immediately after that. He is using a compatible AMD video card. Is there a setting within the AMD Catalyst Control Center that needs to be changed? I have tried updating the video drivers as well. No luck.


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