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"ORACLE for Intralink" Licensing

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For anyone out there that is running Intralink 8, 9, 9.1, etc

 

I have a question about Oracle licenses with Intralink.  Do you have a line item “Oracle for Intralink” in your license pack?  I don’t have that in mine but tech support is telling me that I should.  Apparently I need to have that in order to have access to the Oracle software updates on the PTC Software Download page.  Since Intralink comes bundled with Oracle it would seem that every Intralink customer should automatically have the “Oracle for Intralink” line item so they can access software updates.

 

Thanks!


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