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Upgrading from windchill (intralink) 10.0 to 10.2

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We are currently running windchill 10.0 using intralink. A couple years ago we had to rehost our server to a new domain and it took months and had to go back to the development team at PTC to resolve the issues. Is upgrading from 10.0 to 10.2 something that I can do myself using PTC's tools? We had Creo 3.0 and would like to use it, but currently it is not compatible with intralink 10.0, I tried searching through PTC's documents but I couldn't find much about upgrading. Has anyone had experience with PTC's tech support helping them with upgrade issues?


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