We installed Windchill 10.1 m040 back in April and have been running quite well. Except, every once-in-a-while we get a Windchill Error: The TCP/IP connection to the host, port 1433 has failed.
This ususally lasts for 10-15 minutes and then it goes back to working. So it is rare, short lived, and cant be reproduced on command. A joy to solve, right?
Our set up:
Both the Windchill APP server and the MS SQL server are virtual machines.
Both servers are behind the same firewall.
Both servers are on the same physical hardware.
Actions so far:
Call logged with PTC.
Caught error and ran a simple TELNET test to see if it would connect to the DB server when we were experiencing the error. The TELNET did connect. This should eliminate any hardware / network issue being the cause.
PTC Tech Support says it is a MS SQL issue and to contact MS.
So, has anyone ran into this before? Any suggestions?
-marc
