One of our options we have put in the CR form is multiple entry field for which group within the company will be impacted by the change.
The first option we are thinking of is to have the email only be sent to those members of the impacted teams. There could be anywhere from 1 to 10 teams and each team may have multiple members.
The second option would be for the email notification text to just include the name(s) of the teams that have been selected. Currently the email goes to all members of the IPT groups and then some call and ask why they received an email for that task. If we had the impacted areas listed on the email form, that would tell some people they can ignore it.
I know part of the email that is sent is dynamically created because we recently added a new CR method (Trivial) and it shows up in the list of options displayed in the email for actions. If someone knows where and the name of the file that is stored that is used for the email that would help in starting on the second option. Thinking some more, is the email text generated from the information in the Workflow itself under instructions?
Windchill 10.0 m040