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Remote LDAP server setup PDMLink 10.2

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I'm a little stuck with setting up and configuring our LDAP server that is remote to our Windchill DB. First of all, our LDAP server  is maintained and run by a 3rd party IT team who we can make requests to modify it but I'm not sure what I need to ask. When installing PDMlink, we are running into the following error: "Cannot Bind to Port, Make sure it is Available *LDAP Server Port Number:" (see attached). We are using the standard 389 default port. Is this something they will have to enable? What other requirements should I send to them for configuration?


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