I have a group of users that attempt to open an assembly and they get an 'Add to workspace failed".
For the failures, the event manager says a family table member would become incompatible but also give an override option that strikes me as a little strange. That override option is to override the latest version (C.0) with the oldest version (1.2).
The difference between the two is that the older version has a few instances that we broke out of the family table a couple of years ago (due to those instances not being a COTS number). I've done this dozens of times to dozens of different family tables and have never seen this cause a problem.
I've verified that the Add to Workspace Required Dependents settings are identical (Latest, Working) I've followed that up with changing this on both accounts, same error (Latest, Production Released)
I've started taking more drastic measures, such as removing what I thought were the offending components from the assembly, but it gives the same error for that pin (ms16562) even though it's not in the model tree anywhere.
The problem account can search, find and open the latest generic of that pin. He can search-find-open the components that were once in the family table but are now broken out. He just can't open an assembly that's using them even when I can.
Hopefully some suggestions steer me onto the right path. Dealing with Tech Support on ITAR matters is always a last resort.