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Unable to retrieve the file & The server cache that you are attempting to connect to is owned by another user

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Hi Everyone,

 

I am completely new to the windchill, while i am connecting the the windchill server the warning i am getting like " The server cache that you are attempting to connect to is owned by another user".

 

Can you help me how to resolve this issue.?

 

In addition to this , if i ignore the warning message and continue to the workspace, i am unable to open the CAD files in Creo. Getting another warning says " Unable to retrieve the file" . Please help me to resolve the issues.

 

Also attache the snap shot for reference.

 

Thanks in advance for your help and support.

 

Regards,

Damu.


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