In windchill 10.2 M030-CPS 09, workflow hangs on with error(For instance: when activity A finish, activity B not start), and will go on after reset windchill server. No error in WfPropagationQueue, WfUserWorkQueue, WfUserWorkQueue
Error Info:
Log1
2017-01-16 08:15:07,355 ERROR [WfPropagationQueue.PoolQueueThread-1808] wt.queue.PoolQueue.WfPropagationQueue Administrator - Queue Entry 367019: Exception occured
(wt.access.accessResource/19) wt.access.NotAuthorizedException: 注意: 受保护的操作。您没有执行该操作的必要授权。如果您认为不应当收到这一消息，请联系管理员。
at wt.queue.QueueMonitorHelper.queueCheckAccess(QueueMonitorHelper.java:466)
at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:376)
at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:326)
at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:321)
at wt.queue.QueueRunnable.suspended(QueueRunnable.java:111)
at wt.queue.QueueRunnable.run(QueueRunnable.java:134)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
2017-01-16 08:15:07,355 ERROR [WfPropagationQueue.PoolQueue] wt.queue.PoolQueue.WfPropagationQueue -
(wt.access.accessResource/19) wt.access.NotAuthorizedException: 注意: 受保护的操作。您没有执行该操作的必要授权。如果您认为不应当收到这一消息，请联系管理员。
at wt.queue.QueueMonitorHelper.queueCheckAccess(QueueMonitorHelper.java:466)
at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:376)
at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:326)
at wt.queue.QueueMonitorHelper.getWtQueue(QueueMonitorHelper.java:321)
at wt.queue.RandomAccessQueueThread.suspended(RandomAccessQueueThread.java:519)
at wt.queue.RandomAccessQueueThread.execEntries(RandomAccessQueueThread.java:465)
at wt.queue.RandomAccessQueueThread.run(RandomAccessQueueThread.java:361)
Log2
2017-01-16 08:15:20,981 ERROR [ajp-bio-8011-exec-94] wt.method.client.httpgw huweijie - MethodRequestHandler Exception: An exception occured while processing the request.
- java.lang.NoSuchMethodException: wt.enterprise.URLProcessor.templates(wt.httpgw.HTTPRequest, wt.httpgw.HTTPResponse)
at java.lang.Class.getMethod(Class.java:1670)
at wt.httpgw.HTTPServer.processRequest(HTTPServer.java:321)
at wt.httpgw.MethodRequestHandler.handleRequest(MethodRequestHandler.java:58)
at wt.httpgw.HTTPGatewayServlet.serviceWithoutFilters(HTTPGatewayServlet.java:336)
at wt.httpgw.HTTPAuthGatewayServlet.serviceWithoutFilters(HTTPAuthGatewayServlet.java:86)
at wt.httpgw.FilterChainImpl.doFilter(FilterChainImpl.java:90)
at wt.session.SessionContextDestroyer.doFilterInternal(SessionContextDestroyer.java:122)
at wt.session.SessionContextDestroyer.doFilter(SessionContextDestroyer.java:162)
at wt.httpgw.FilterChainImpl.doFilter(FilterChainImpl.java:77)
at wt.httpgw.HTTPGatewayServlet.service(HTTPGatewayServlet.java:235)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.ptc.jws.servlet.filter.WsdlServletFilter.doFilter(WsdlServletFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.httpgw.filter.WTContextBeanFilter.doWithWtContextBeanHandler(WTContextBeanFilter.java:104)
at wt.httpgw.filter.WTContextBeanFilter.doFilter(WTContextBeanFilter.java:58)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.servlet.CompressionFilter.doFilter(CompressionFilter.java:294)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.servlet.RequestInterrupter.doFilter(RequestInterrupter.java:335)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.servlet.ServletRequestMonitor.doFilter(ServletRequestMonitor.java:1652)
at wt.servlet.ServletRequestMonitorFilter.doFilter(ServletRequestMonitorFilter.java:56)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)
at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:190)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:65)
at java.lang.Thread.run(Thread.java:745)
at org.apache.tomcat.util.threads.TaskThread.run(TaskThread.java:103)
What I need:
1.how to find workflow by queue entry num?
2.how to find root cause?