Desktop Integration (DTI) isn't supported for use in Citrix (multi-user environment). What happens is that the first user that logs in and starts using DTI, the process works for them but not subsequent users logging into that same environment. When that first person stops using it or logs off, it's available again for the next person to use it.
After working with PTC Product Management, R&D determined that supporting this would take some major rewriting of the DTI code to support a multi-user environment. I'd like to know if other companies have a need for using Citrix and DTI together so that we can get some more visibility to have this supported sooner rather than later.
As PTC products are moving toward being certified to work in a Citrix environment (Creo), PTC should be looking at it's entire product portfolio to be supported as well.
If your company has interest in using Citrx and DTI together, please respond to this post and let us know. The more companies that show interest in having this, the greater the chance in having PTC support it sooner than later. Thanks.