I recently open a ticket with PTC Tech Support to help me configure the Approve Promotion Request email so as to include, anywhere in the email, the name/number of the object being promoted.
They told me " we cannot achieve what you are looking for."
Is it true? how could a PLM system send an email without the affected doucment(s) listed anywhere?? Yes, it provides a link to the promotion request form, there you can find all the document(s) related. But I have to log into PDMLink to view each and every promotion request - one at a time!!
How do companies do it when they have 30,50,100 promotion requests? how do they know which ones to prioritize, which is which??
Does anyone know of a way to "achieve" this?
Thanks.