SMTP Server Name Change

Hi Everyone,

We changed the name of our SMTP server recently and now we are not receiving email notifications in 10.2 Windchill.

To resolve this, I tried changing the mailhost in site.xconf to the current SMTP hostname using xconfmanager with the following command:

F:\ptc\Windchill\bin>xconfmanager -s wt.mail.mailhost="SVR-MXS-002" -t mail.properties -p

But I get an access denied error:

Default product root=F:\ptc\Windchill\bin\..

java -jar "F:\ptc\Windchill\bin\..\codebase\WEB-INF\lib\install.jar" -r "F:\ptc\

Windchill\bin\.." -s wt.mail.mailhost=SVR-MXS-002 -t mail.properties -p

Error

  java.io.FileNotFoundException: F:\ptc\Windchill\site.xconf (Access is denied)

2017-06-22 12:39:21,634 ERROR [main] com.ptc.windchill.structconf.StructConfMana

ger - Unexpected error (stack trace below):

com.ptc.windchill.structconf.StructConfManagerException: Error saving updated F:\ptc\Windchill\site.xconf settings.

Any help would be appreciated.